exchange Policy
FOOD AND TREATS
For your convenience in selecting the right dietary option for your pet, we ensure a guarantee on food and treats that may not suit them. We are more than willing to exchange them for something more appealing. Kindly make the return within 14 days, ensuring that frozen items remain frozen and all bags are properly sealed.
Please note that if more than half of the bag or item has been consumed, we cannot provide credit if your dog no longer finds the product appealing.
Beds AND wearables
Beds and items that are wearables can be exchanged like for like within 14 days of purchase. Limited to 1 exchange per item. Merchandise worn, washed, chewed, soiled, or stained will NOT be exchanged.
Gifts
Items received as a gift may only be refunded as store credit. No cash or credit card refunds.
Holiday / Seasonal Items
Exchanges for holiday and seasonal items are not permissible once the relevant holiday or event has concluded.
Management may consider granting exchanges for store credit post-holiday or event, provided that the merchandise remains in stock, unused, and suitable for reshelving and selling.
